Shipping policy
We currently use Australia Post as Delivery Partner to deliver your parcel with in Australia.
For STANDARD deliveries
We use either Australia Post Parcel service.
Please Note: once you choose Safe Drop we cannot help if parcel is lost/stolen. We provide standard Parcel service, however if you choose Safe Drop we are not liable for lost parcel from the time you choose this method of delivery.
If no one is home
If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.
If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.
Delivery time
Delivery times usually take between 1 to 6 working days for Australian deliveries and sometimes longer for remote areas.
These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.
As a general rule, Melbourne Metro deliveries are usually 1 working day (overnight service), Canberra deliveries usually 2 working days, Adelaide, Brisbane and Sydney around 2-3 working days, Perth and Darwin around 4-5 working days and rural deliveries around 6 working days.
Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.
Delivery confirmation
We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.
If your order is sent by courier, they will email you the delivery details including an estimated delivery timeframe and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave parcel behind red pot on porch’.
If your order is sent by Australia Post, we’ll provide an estimated arrival date so you know approximately when to expect it.
There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.
As a general rule, Melbourne Metro deliveries are usually 1 working day (overnight service), Canberra deliveries usually 2 working days, Adelaide, Brisbane and Sydney around 2-3 working days, Perth and Darwin around 4-5 working days and rural deliveries around 6 working days.
Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.
Delivery confirmation
We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.
If your order is sent by courier, they will email you the delivery details including an estimated delivery timeframe and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave parcel behind red pot on porch’.
If your order is sent by Australia Post, we’ll provide an estimated arrival date so you know approximately when to expect it.
There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.